Pudu Robot

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Impressive Dumplings Sunnybank Hills

Robots in use: PuduBot

Overview

Impressive Dumplings is a Cantonese restaurant, operating in two locations (Sunnybank and West End) across greater Brisbane, Australia. In response to COVID-19, Impressive Dumplings sought to provide a low contact delivery for its dine-in customers to ensure the premises remain COVID-safe. Additionally, it was just as important for Impressive Dumplings to maintain the high levels of customer service their customers are accustomed to, fostered through personable and friendly service.

Results

Impressive Dumplings seamlessly integrated PuduBots into their service team and effectively streamlined service. PuduBots integration into Impressive Dumplings service team minimised person to person contact between the staff and customers, resulting in increased customer and staff safety. In addition to the added safety, PuduBot’s success is measured in the increase of productivity and maximisation of efficiency, and decrease in average delivery time.

Key Performance Indicators of the PuduBots include:

  • Instant food delivery, with an average of 45 seconds per delivery.
  • Average of 110 table orders completed per day.
  • Daily travelled distance of 2km per day.
  • Full charge lasting up to 4km.
  • The integration of PuduBots did not completely remove the necessary human-interaction. Instead, the addition of the PuduBots allowed the staff to focus on maintaining great customer service instead of focusing on delivering orders to tables.

    Physical safety among customers and staff is imperative to Impressive Dumplings. Safety concerns were minimised due to the PuduBot’s impressive obstacle detection. The 2* INTEL® REALSENSETM RGBD camera ensured the PuduBot was able to accurately detect obstacles and stop within 0.5 seconds of detection, with an overall distance detection of 10m. The advanced technology of the self-adaptive, adjustable suspension system ensured minimal spills, despite larger carrying capacity and quick delivery times.

    The integration of PuduBots did not completely remove the necessary human-interaction. Instead, the addition of the PuduBots allowed the staff to focus on maintaining great customer service instead of focusing on delivering orders to tables.

    Conslusion

    The addition of the PuduBot has become a welcomed addition to the Impressive Dumplings team. The novelty of robotic staff has also become an eye-catching attraction among customers, particularly young children. The Pudubot has effectively increased workflow while maintaining COVID-Safe standards to minimise contact between staff and customers, leading to increased overall safety.

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